Challenge
Highly complex procurement operations in a mining environment: high transactional volume, multiple sites and critical categories, with pressure to scale capacity without increasing internal headcount or losing control.
Mining · BPO / Procurement Outsourcing
Major Chilean mining company
people on the BPO team.
Approach
Deployment of a BPO model with a dedicated Xinergy team of more than 35 professionals: procurement and contract operations, process SLAs, executive reporting, integration with client systems, and continuous improvement on the ground.
Results
- ✓Operational team of 35+ people in continuous operation
- ✓Traceability and spend control in high-impact categories
- ✓Measurable SLAs on procurement cycle and contract management
- ✓Scalable capacity for operational demand peaks
35+
people on the BPO team.
We share risk, — we measure and execute with you
Diagnostic · Verifiable results · Cash neutral.